Privacy Policy

We take your privacy seriously. This policy describes what personal information we collect and how we use it. (This privacy policy is applicable to websites falling under the primary holder, namely,  www.hotelthreerivers.com.)

HD and HDPC Hotel Management and its subsidiaries (“Three Rivers Inn and Suites”, “we” or “us”) are committed to providing you with an efficient and customized Internet experience. We are also committed to protecting your privacy and ensuring your Internet experience is secure. That is why we want you to be informed about your privacy Three Rivers Inn and Suites when you visit our website. This online Privacy and Security Policy describes the information we collect through our websites, how we use that information, and how we protect your personally identifiable information.  

Some countries also require notice about other means of collecting personal information. This policy also sets forth our practices for obtaining personal information from other sources, such as written or verbal communications or information collected at a hotel.

By submitting your personal information to us, you agree to the transfer and processing of your personal information outside the European Economic Area in accordance with the terms of this Policy.

What Is Your Compliance With Safe Harbor?
Three Rivers Inn and Suites complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  Three Rivers Inn and Suites has certified that it adheres to the Safe Harbor Privacy Principles of notice, Three Rivers Inn and Suites, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Three Rivers Inn and Suites commits to resolve complaints about your privacy and our collection or use of your personal information.  For European Union or Swiss citizens with inquiries or complaints regarding this privacy statement, please first contact us at:

Three Rivers Inn and Suites Hotels International

Attention: Admin Office

2015 Highway 73

Port Arthur, TX 77640

Three Rivers Inn and Suites has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Three Rivers Inn and Suites, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

What information do we collect?
We collect information from you that allows us to provide services and content that are customized to your needs. You are anonymous on this site until you provide us with this information, unless you:

  • access     this site from a link in an e-mail we sent you

 
When you use our reservation system, call our  reservation telephone numbers, create an online profile, we collect personally identifiable information that you supply, such as your name, address, telephone number, e-mail address, room preference, credit card details. We may also ask for additional information such as an association number (e.g., AAA), corporate account number, or group number.


Three Rivers Inn and Suites may occasionally conduct sweepstakes and contests that offer you the opportunity to win prizes. As part of entering a sweepstakes, certain personally identifiable information such as name, mailing address, e-mail address.

Children’s Privacy:  Our websites are not intended for children and we do not knowingly solicit or collect personal information for persons under the age of 18.

How do we use the information we collect?
We do not sell, trade, rent, or release your personal information to anyone outside our company, contractors, affiliates, other than in compliance with this privacy and security policy. We and our affiliates use the personal information you provide voluntarily to administer our business activities, provide customer service, contact you concerning your stay with one of our Hotels, and make other products and services available to you. We share your information Hotels, credit card issuers, and other companies where necessary to complete your transaction. We may also use your information to send you promotional communications by mail or e-mail, or share your information with our business partners.

Reservations
We maintain a reservations system that retains your personally identifiable information when you make a reservation for a Hotel via our worldwide accessible websites, the Hotels, and third-party travel agents and travel websites that connect to our reservation system.  The personal information collected in the reservation system is needed to secure and process your reservation.  Some of your personally identifiable information (including credit card number) will be processed in the United States to complete your transaction and to facilitate the making of future reservations.  Only that personal information which is reasonably required to facilitate your reservations is collected and shared between Three Rivers Inn and Suites Hotels.  

We will use your email address to send a confirmation and, if necessary, might use the other information to contact you regarding your reservation. We will also use your email address to:

  • send you a     pre-arrival message summarizing your confirmation details and providing     other information about the Hotel;
  • notify you     about special offers and promotions; and
  • send you     periodic satisfaction or market research surveys.

Marketing, Sweepstakes & Contests
We may use your personal information to send you via e-mail, telephone or postal mail promotions, surveys, third party offers, sweepstakes and contests.

E-Folio
If you participate in the electronic billing e-folio program, your hotel bill will be sent to you over the Internet in an unsecure (unencrypted) manner and could be subject to interception by third parties. If you use a corporate credit card, billing information and the details of your hotel stay will be shared with the credit card provider who, in turn, will provide it to your employer.

Other Uses of Personal Information
To serve you better, Three Rivers Inn and Suites may combine information you give us online, at Hotels, through the mail, or in any other way.  Three Rivers Inn and Suites may also combine that information with publicly available information and information Three Rivers Inn and Suites receives from others or cross-references.  Three Rivers Inn and Suites uses that combined information for the purposes described in this privacy statement.

To the extent required or permitted by law, we may collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. We may also use your information as permitted by law to perform credit checks, report or collect debts owed, or protect the rights or property of Three Rivers Inn and Suites, our employees, our Hotels, our customers, this site, or its users.

Do you share my personal information with third parties?
As noted above under “Reservations”, Three Rivers Inn and Suites will need to transfer your personal information to Hotels to secure your reservation. 

Three Rivers Inn and Suites may distribute personal information about guests to third party service providers such as market researchers and fulfillment houses. We also use such third parties to: (i) conduct data processing for Three Rivers Inn and Suites, (ii) engage in e-mail and direct mail communications on behalf of Three Rivers Inn and Suites, (iii) administer sweepstakes and contests, (iv) administer guest surveys, and (v) compile information for us about the type and frequency of guest stays. These parties are contractually prohibited from using personally identifiable information for any purpose other than the purpose that Three Rivers Inn and Suites specifies.


Three Rivers Inn and Suites may partner with other companies to provide co-sponsored or co-branded promotions, sweepstakes, contests, products and services and may share your information with these companies.

Although unlikely, in certain instances, Three Rivers Inn and Suites may disclose your personally identifiable information when Three Rivers Inn and Suites has reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Three Rivers Inn and Suites or to others.  Three Rivers Inn and Suites may also disclose your personally identifiable information when Three Rivers Inn and Suites believes the law requires it.

Special Notification to California Residents:  If you reside in California and have provided Three Rivers Inn and Suites your personally identifiable information, you may request a list from us of third parties with whom we shared your personally identifiable information for their own direct marketing purposes during the preceding calendar year. Such requests must be submitted to us at: info@hotelthreerivers.com. This request may be made no more than once per calendar year.

Three Rivers Inn and Suites makes every reasonable effort to maintain the accuracy of personal information.  If you become aware that information Three Rivers Inn and Suites maintains about you is incorrect or if you would like to update your information, please contact us as indicated above.

How do you store and secure my personal information?
Our reservation system and other databases are maintained in the United States; therefore, your personal information will be collected (or transferred) and maintained in the United States. Once your information reaches us, we treat it as confidential and protect it through a variety of generally accepted industry standards.

When you provide us with information through this site, such as your name, address, phone number, credit card information and room preference, your information will be encrypted using a Secure Sockets Layer. You can tell if your information is encrypted by looking for the locked padlock icon on the lower right-hand or left-hand corner of your screen and a change in the site address from "http" to "https."

Do you use “cookies” and similar technologies?
Three Rivers Inn and Suites' websites and emails may use “cookies” and other computer code processes.  These are small amounts of computer code that interact with your computer, browser or email.  The types of cookies Three Rivers Inn and Suites uses are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you close your internet browser. Persistent cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration.  Cookies are required for the online reservation process so that we can keep your information on multiple pages throughout the process.  Additionally, Three Rivers Inn and Suites uses cookies to remind us of who you are, tailor our services to suit your personal interests, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.  Three Rivers Inn and Suites does not use cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide Three Rivers Inn and Suites.

You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Not accepting cookies will adversely affect your ability to perform certain transactions and functions on Three Rivers Inn and Suites websites.

Three Rivers Inn and Suites uses pixels or transparent GIF files to help manage its online advertising. These files enable Three Rivers Inn and Suites and its advertising partners to recognize unique codes on your web browser, which in turn, enable Three Rivers Inn and Suites to learn which advertisements bring users to its websites. The information that Three Rivers Inn and Suites collects and shares is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or e-mail address.

Three Rivers Inn and Suites partners with third party ad networks to either display advertising on Three Rivers Inn and Suites websites or to manage its advertising on other sites.  Three Rivers Inn and Suites' ad network partners use cookies and web beacons to collect non-personally identifiable information about your activities on Three Rivers Inn and Suites' websites and other sites to provide you targeted advertising based upon your interests.


What if I apply for a career at Three Rivers Inn and Suites on www.hotelthreerivers.om?
If you apply online for employment at Three Rivers Inn and Suites, you may be asked to provide us your name, address, e-mail and resume. Three Rivers Inn and Suites will use this information solely with respect to your job search and to determine your qualifications for a career with Three Rivers Inn and Suites.

Does this policy cover other sites linked from hotelthreerivers.com?
Three Rivers Inn and Suites is only responsible for the privacy and security policy and content on this website. This site contains links to other websites. Those sites are not covered by this privacy and security policy, and we are not responsible for the privacy practices or the content of those other sites.

What about changes to the Privacy and Security Policy?
By using our site you consent to our collection and use of your personal information as described in this policy. Three Rivers Inn and Suites reserves the right to modify this privacy and security policy and related business practices at any time by posting updated text on this site. Any changes to this policy become effective upon posting of the revised policy to this site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect.

This policy was last modified on August  10, 2013.

What if there's a difference between versions of the Privacy and Security Policy?
As a service to our customers, we make this privacy and security policy available in several different languages. In the event of any discrepancies between the various translations of the policy, the English version of the policy is the authoritative one.

Thank you for visiting our site, and for taking the time to read this policy. If you have any questions about this policy.

 

Contact Information

Concerns or questions about this privacy policy can be directed to fill in your contact information here for further clarification.